The App Hub differs from its enterprise-focused counterpart by offering apps that were selected based on their relevancy to small businesses. It's much more about creating a relationship and managing all the data about customers," Seka said.Īpp Hub, which launched Monday, is modelled after the Salesforce AppExchange, the company's app store for enterprises, said Seka, who previously ran AppExchange. "Those additional data points make you feel connected to your customer. This eliminates the need for agents to open additional apps to retrieve information and creates a comprehensive customer overview.Įasy access to this data leads to better customer service, Seka said. By adding these apps to, a customer service agent could, for example, use MailChimp to see what newsletters a customer has signed up for or Shopify to review what they've ordered on a company's website from within the portal. Some of the third-party apps that are available in App Hub include products from email marketing service provider MailChimp, e-commerce software developer Shopify and Jira, which creates project management software. SMBs have to make a lot of choice and we want to make sure that their data is integrated so they make the right decisions," Seka said. "Small companies just can't spend a lot of time and energy on IT infrastructure or systems management. This forces users to access multiple apps to gather relevant data, a situation that can hurt service efforts if employees miss information that's stored across disparate cloud applications. The challenge, though, is that many of these apps don't work together and small companies lack the resources to integrate this information. Small companies use many cloud services and need to a way to centrally organize data to provide good customer service, said Leyla Seka, senior vice president and general manager of. Called App Hub, the store offers 50 apps from Salesforce partner companies that handle functions including group chat, social monitoring, language translation and e-commerce analytics.Ĭustomer data from these apps can eventually be integrated with via new technology called Canvas, a feature that can lead to better customer service, according to a executive. The slight rough edges (the iPhone 2x UI on the iPad, inability to track the frontmost window in PowerPoint, an unspecified file size limit on transfers) will all be cleared up in time.ĭeskConnect is available from the Mac App Store and in the iTunes App Store now.Users of, Salesforce's cloud-based customer service product for small and medium-size businesses, now have an app store designed just for them. The drag-and-drop file transfer ability is a much, much nicer solution than using iTunes to manage files. It integrates with the Mac Contacts app, so you can quickly send and dial a phone number in one step. I've been pleasantly surprised by DeskConnect's little grace notes. Although the app does work on iPad, it's a 2x iPhone look for the moment this doesn't really affect functionality, but it does limit the utility of the previews within the app. Received items stay in the DeskConnect "tray" for 30 days, and the app can handle and preview any datatype that iOS supports natively. Going the other direction, iOS devices running the DeskConnect app can share photos, clipboard contents, documents (from apps with a sharing button/Open In option) and websites (with a bookmarklet that works in Safari) with ease. Web links open Safari (or Chrome), and other file types can be opened easily with any appropriate installed iOS app. Have a browser open with Google Maps directions to your vacation spot? Click the menu, send to your device and the directions open immediately (in your choice of Apple Maps or Google Maps, if installed). Want to send an image to your phone? Drag it to the menu bar, select the iOS device you are targeting and boom. Sign in to your Desk Connect account on both Mac and iOS, and go to town. The DeskConnect Mac app lives in the menu bar, monitoring the OS X clipboard and the frontmost application window.
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